Terms and conditions

• Orders are accepted and confirmed only after successful payment, and once confirmed, they are scheduled for preparation and delivery. • All floral products are handcrafted using fresh flowers and are subject to availability, seasonal changes, and market conditions. • As flowers are natural products, slight variations in color, size, and arrangement style may occur, which adds to their uniqueness. • Any concerns regarding damaged, incorrect, or missing items must be reported within 24 hours of delivery for resolution. • Returns, replacements, or refunds are evaluated on a case-by-case basis and approved only if quality issues are verified. • Order cancellations or changes must be requested before preparation begins; once the flowers are prepared, cancellations are not permitted. • Delivery timelines provided are estimated and may vary due to location, weather conditions, traffic, or other unforeseen factors. • JYS Flower is not responsible for delays caused by incorrect address details or unavailability of the recipient at the delivery location. • Product images displayed are for reference purposes only, and actual floral arrangements may differ slightly due to natural variations. • By placing an order with JYS Flower, customers agree to comply with and be bound by these terms and conditions.